Privacy Policy

1. Introduction

Shield My Deposit LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service at shieldmydeposit.com.

Please read this policy carefully. If you disagree with its terms, please stop using the Service.

2. Information We Collect

2.1 Information You Provide Directly

• Property address you enter when creating a report
• Photos you upload for property documentation
• Payment information processed by Paddle (we never see your card details)
• Email address if you contact us for support

2.2 Information Collected Automatically

• IP address and general geographic region (country/city level)
• Browser type, operating system, and device type
• Pages viewed, time spent on the Service, and referral URLs
• Crash reports and performance data

3. How We Use Your Information

We use the information we collect to:

• Generate your property condition PDF report
• Process payments for paid reports
• Improve and optimize the Service
• Respond to customer support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send transactional emails (e.g., payment confirmations) — we do not send marketing emails without your explicit consent

4. Your Photos and Property Data

Property addresses are used solely to populate your report and are not shared with third parties or used for any purpose other than generating your documentation.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Paddle: Our payment processor. Paddle acts as the merchant of record and handles all payment data. See Paddle's Privacy Policy at paddle.com/legal/privacy.
• Supabase: Our database infrastructure provider for storing non-sensitive operational data. All data is encrypted at rest and in transit.
• Analytics providers: We may use anonymized analytics to understand usage patterns.
• Law enforcement: If required by law or valid legal process, we may disclose information to comply with legal obligations.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on the Service. These include:

• Essential cookies: Required for the Service to function (e.g., session management)
• Analytics cookies: Help us understand how users interact with the Service (anonymized)

You can disable cookies in your browser settings. Note that disabling essential cookies may affect Service functionality.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information. These include:

• HTTPS encryption for all data transmitted to and from the Service
• Encryption at rest for any stored data
• Access controls limiting who within our team can access user data
• Regular security reviews and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a portable format
• Objection: Object to certain types of processing

To exercise any of these rights, contact us at privacy@shieldmydeposit.com. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately at privacy@shieldmydeposit.com.

10. International Transfers

If you are accessing the Service from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. By using the Service, you consent to this transfer. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date and, where required by law, seeking your renewed consent. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at: